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Refund Policy
At Electraze, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or order confirmation must be provided.
To initiate a return, please contact our support team before sending any item back.
Non-Returnable Items
The following items cannot be returned:
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Items damaged through misuse
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Products showing signs of wear or use
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Items returned without prior approval
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Clearance or final sale items (where applicable)
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.