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Last Updated: 09/06/2026

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At Electraze, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

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Information We Collect

 

When you use our website, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Order information

• Payment information (processed securely by payment providers)

• IP address

• Browser and device information

• Website usage data

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How We Use Your Information

 

We use your information to:

• Process and fulfil orders

• Provide customer support

• Send order confirmations and delivery updates

• Improve our website and services

• Prevent fraud and maintain security

• Comply with legal obligations

• Send promotional communications (where permitted)

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Payment Information

 

All payments are processed securely through trusted payment providers. We do not store your full payment card information.

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Sharing Information

 

We may share information with:

• Payment processors

• Shipping and delivery partners

• Website and technology service providers

• Marketing and analytics platforms

• Legal authorities when required by law

We do not sell your personal information.

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Cookies

 

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance your shopping experience.

You can manage cookie preferences through your browser settings.

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Data Retention

 

We retain personal information only as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and enforce agreements.

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Your Rights

 

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to certain processing activities

• Request a copy of your data

To exercise these rights, please contact us.

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Security

 

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

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Third-Party Services

 

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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